Privacy Policy

The Properties Wala ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, protect and process personal information through our website, installable app / PWA and related services, where applicable.

By using The Properties Wala, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our platform.

Account information

• Name
• Mobile number
• OTP / authentication information

Property listing information

• Property details, location, area and price
• Property type, BHK, furnishing and amenities
• Images / videos, description and availability
• Contact information shared to manage the listing

Find Your Match information

• City, locality and pincode
• Budget, property category and property type
• BHK requirement, area requirement and other preferences

Communication information

Information you provide when contacting The Properties Wala, property owners, buyers, tenants or our support teams.

Technical information

We may collect technical information where actually needed to operate and secure the platform, such as:

• IP address, browser and device information
• Operating system and usage information
• Security / log information
• Cookies, local storage and similar technologies

We use the information we collect for purposes such as:

• Account creation and authentication
• OTP verification
• Property listing management
• Property search and matching
• Connecting relevant users
• Handling enquiries
• Customer support
• Fraud and security prevention
• Platform improvement
• Service notifications and requested communications
• Legal and compliance requirements

When a user expresses interest in a property or submits a property requirement, we may share relevant information with the appropriate property owner, buyer, tenant, authorized representative or The Properties Wala team, only where necessary to facilitate the requested property-related communication or service.

We aim to share only information that is relevant to the requested purpose.

If a user chooses WhatsApp, telephone or another communication channel, relevant information may be processed or shared as necessary to facilitate that requested communication.

Third-party communication platforms may have their own privacy policies, which apply to information processed on those platforms.

Mobile-number verification may require processing the mobile number and authentication information through our OTP / SMS service provider, currently HSPSMS, where applicable.

For paid services, payments may be processed through third-party payment providers. The Properties Wala does not store complete card or banking credentials unless explicitly required and permitted by the provider.

Information may be processed by providers necessary to operate the platform, including hosting / cloud infrastructure, OTP / SMS, payment processing, communication, security and analytics providers, where actually implemented.

We use cookies, local storage, session technologies and similar technologies where actually implemented for purposes such as authentication, security, preferences, PWA functionality and analytics where applicable.

You can manage cookie and storage preferences through your browser or device settings. Disabling certain technologies may affect platform functionality.

Personal information may be shared where necessary with:

• Property owners
• Buyers / tenants
• Authorized representatives
• The Properties Wala team
• Service providers
• Payment / communication providers
• Government or law-enforcement authorities where legally required

We do not sell personal information.

We use reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, loss or alteration. However, no online platform can be guaranteed to be completely secure.

Information may be retained as reasonably necessary for providing services, account management, legal / compliance obligations, security / fraud prevention, dispute resolution and legitimate operational requirements.

Depending on applicable law, you may have rights such as:

• Requesting information about your personal data
• Requesting correction or update of your personal data
• Requesting deletion / erasure where applicable
• Withdrawing consent where processing is based on consent
• Raising a grievance or complaint
• Other rights available under applicable law

To exercise your rights, please contact us using the details in the Privacy Contact section below.

We do not knowingly collect personal information from children. If you believe a child has provided personal information through our platform, please contact us and we will take appropriate steps to delete the information.

Our platform may contain links to external websites or services that have their own privacy policies. The Properties Wala is not responsible for the privacy practices of independent third-party websites.

In the event of a security incident, The Properties Wala will take appropriate steps in response as required by applicable law.

This Privacy Policy may be updated from time to time. We encourage you to review it periodically. The "Last Updated" date at the top of this page indicates when the policy was last revised.

If you have any questions, concerns or grievances about this Privacy Policy or how we handle your personal information, please contact us: